The Department of Natural Resources and Water (NRW) is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information they may provide to us.

The Queensland Government has established a privacy regime for the Queensland public sector based on the 11 information privacy principles in Information Standard 42 which agencies are required to adhere to. A copy of this standard can be accessed online.

You can view a copy of NRW's Personal Information Privacy Plan online. This plan details the steps this agency will take to address its obligations under the privacy regime.

Use of cookies, web bugs or other similar information technologies

The only part of this website which uses cookies is the SmartMap order form. It does so to preserve personal information provided by people who use the form online—this makes it easier for them to complete future orders. This information is collected by the order form and stored in a cookie only if the person submits an order. The only time NRW will access this information is when the person returns to use the SmartMap order form again.

Management logs

When you view this web site, our server records your visit and logs the following information for statistical purposes only—the user's server address; the user's top level domain name (for example .com, .gov, .au, etc.); the date and time of the visit to the site; the pages accessed and documents downloaded; the previous site visited; and the type of browser used. No attempt is, or will be, made to identify users or their browsing activities except where a law enforcement agency may exercise a warrant to inspect activity logs in the event of an investigation.

How the site handles email correspondence and feedback information

This is a Queensland Government website. E-mail correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002  and other relevant regulations. It will also be subject to the provisions of the Freedom of Information Act 1992.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. However, email messages may be monitored by our web support staff for system trouble shooting and maintenance purposes.

Security

This site does not currently provide clients with the option of online financial transactions with the department; however, the introduction of this capability is being considered. When it is introduced, this privacy statement will be revised to explain the steps that will be taken to secure the financial details of our online clients.

Obtaining access to your personal information

If you want to access your personal information that is in the custody and control of the department, please write to:

The Manager
Administrative Review
Department of Natural Resources and Water
GPO Box 2454
Brisbane Qld 4001

Email Administrative Review

Your request will be dealt with as an application under the Freedom of Information Act 1992. It may, therefore, attract a $33.50 application fee and processing charges, depending on whether it constitutes a 'personal affairs' application for the purposes of the FOI Act.

If you have any questions on your rights under the FOI Act, please contact the Administrative Review unit on (07) 3896 3705 or by fax on (07) 3224 2856.

Queries relating to privacy and security

If you have any queries about NRW privacy and security practices, please contact the Manager, Administrative Review. The contact details are provided above.

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